CUSTOMER'S CHARTER

CUSTOMER'S CHARTER

Patient examination reports are submitted within TEN (10) working days except for examinations that require special scrutiny.

The patient will be notified again of the service appointment date within SEVEN (7) working days after submitting the application form.

90% of patients receive an examination on the appointment date.

The patient receives a payment confirmation notification email within THREE (3) working days after making the payment.

Endorsed by:

PROF DR SUBAPRIYA A/P SUPPIAH

Director

PIAGAM PELANGGAN 

Laporan pemeriksaan pesakit diserahkan dalam tempoh SEPULUH (10) hari berkerja kecuali pemeriksaan yang memerlukan penelitian khas.

Pesakit akan dimaklumkan semula tarikh temujanji perkhidmatan dalam tempoh TUJUH (7) hari bekerja selepas menyerahkan borang permohonan.

90% pesakit menerima pemeriksaan pada tarikh temujanji.

Pesakit menerima emel notifikasi pengesahan pembayaran dalam tempoh TIGA (3) hari berkerja selepas membuat pembayaran.

Disahkan oleh:

PROF DR SUBAPRIYA A/P SUPPIAH

Pengarah