Customer's Charter

CUSTOMER'S CHARTER

Patient examination reports are submitted within TEN (10) working days except for examinations that require special scrutiny.

The patient will be notified again of the service appointment date within SEVEN (7) working days after submitting the application form.

90% of patients receive an examination on the appointment date.

The patient receives a payment confirmation notification email within THREE (3) working days after making the payment.

Endorsed by:

Prof Dr Fathinul Fikri Ahmad Saad

Director